Last Updated: June 12, 2024

INTRODUCTION

• This Privacy Policy describes the manner of collecting, processing and using the information that Gritworks Technology Private Limited, a company incorporated under the Companies Act, 2013 and having its registered corporate office at No 006, Sai Paradise, 4th Cross, 1st A Main, Venkategowda Layout, Hebbal Kempapura, Bangalore - 560024 (“GritWorks”) gathers about you when you visit or use the GritWorks website https://gritworks.ai.
• GritWorks is committed to respecting and protecting your online privacy. We use commercially reasonable physical, administrative and technological safeguards and security measures to protect against unauthorized access to all information that we collect.
• In the event that any information under our control is compromised as a result of a breach of security, GritWorks will take reasonable steps to investigate the situation and, where appropriate, notify those individuals whose information may have been compromised and take other steps, in accordance with any applicable laws and regulations.

INFORMATION WE COLLECT

• Categories of personal information we collect can include:
• Name
• Date of birth
• Mobile number
• Gender
• Email address
• Address
• Information that the Users store or upload through our Service
• Any other information that you provide to our Virtual Assistants/Remote Employees when you engage with the GritWorks Service for the purpose of fulfilling your request

WHY WE COLLECT YOUR PERSONAL INFORMATION

1. Information collected from Clients/ service requests:

2. GritWorks provides generative AI solutions for our end users. We use the information that we collect to provide the products or Services that you request, to improve and customize our Service, and to contact you about special promotions and new products. You should feel free to decline to provide any information that we request.

3. Information we collect from Third Parties:

4. We are not directly collecting any information from third parties. We collect information from companies where we are providing AI SaaS offerings.

5. HOW WE USE COOKIES AND OTHER TRACKING TECHNOLOGY TO COLLECT INFORMATION

6. • Pixel Tags and Cookies

   • We and our third party partners may automatically collect certain types of usage information when you visit our website or use our Service. For instance, when you visit our website, we may send one or more cookies—a small text file containing a string of alphanumeric characters—to your computer that uniquely identifies your browser and lets us enhance your navigation through the site. A cookie may also convey information to us about how you use our website (e.g., the pages you view, the links you click, how frequently you access our website, and other actions you take on our website), and allow us to track your usage of the Service over time. We may collect log file information about your browser or mobile device each time you access the Service. Log file information may include anonymous information such as your web request, Internet Protocol ("IP") address, browser type, information about your mobile device, referring / exit pages and URLs, number of clicks and how you interact with links on our website, domain names, landing pages, pages viewed, and other such information. The information allows for more accurate reporting and improvement of our website.
   • You may set your browser to notify if you receive a cookie, or you may choose to block cookies with your browser. However, please note that if you choose to erase or block cookies, you will need to re-enter your details such as username/ ID/ password to gain access to certain parts of the web-site.
   • We also use an email delivery and marketing company to send emails. Pixel tags and cookies are used in those email messages and at our website to help us measure the effectiveness of our marketing and how visitors use our site. Pixel tags (sometimes also called "clear GIFs") are small graphic files, invisible to the human eye, which allow websites or other online services to track users. GritWorks and our third-party advertising company use pixel tags in HTML-enabled email to track whether (and when) the recipient opened the message.

   • Analytics and advertising

   • We may also collect analytics data, or use third-party analytics tools, to help us measure traffic and usage trends for our website. These tools collect information sent by your browser or mobile device, including the pages you visit, your use of third party applications, and other information that assists us in analyzing and improving our website.
   • When you access our website by or through a mobile device, we may receive or collect and store a unique identification number associated with your device (for example, a UDID, IDFA, Google Advertising ID or similar), mobile carrier, device type and manufacturer, and phone number. We may use the data collected through cookies, log file, device identifiers, location data and pixel tags for the legitimate interest or purpose to: (a) remember information so that you will not have to re-enter it the next time you use our Service; (b) provide custom, personalized content and information, including advertising; (c) provide and monitor the effectiveness of our website and our email communications; (d) monitor aggregate metrics such as total number of visitors, traffic, usage, and demographic patterns on our website; (e) diagnose or fix technology problems; and (f) otherwise to plan for and enhance our website. The information we collect through these tracking technologies may be linked to the Personal Information you have chosen to share with us when you register.
   • We use Google Analytics and other related tracking tools on our site. Google Analytics and other related tracking tools use cookies to collect anonymous traffic data to help analyze how users use the website. The information generated by a cookie about your use of the website (including your IP address) will be transmitted to and stored by Google and other related tracking tool providers on servers. Google and other related tracking tool providers will use this information for the purpose of evaluating your use of the site, compiling reports on site activity for us and providing other services relating to site activity and internet usage. Google and other related tracking tool providers may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's or other tracking tool provider's behalf. By using the website, you consent to the processing of data about you by Google and other related tracking tool providers in the manner and for the purposes described in this Privacy Policy. GritWorks will neither be responsible nor be able to prevent any breach of privacy or leakage of information that occurs due to a lapse on the part of Google and other related tracking tool providers.
   • Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising initiative opt out page or permanently using the Google Analytics Opt Out Browser add on.

THIRD PARTY TRACKING AND ONLINE ADVERTISING

• We do not permit third party online advertising networks to collect information about your use of our website over time so that they may play or display ads that may be relevant to your interests on our website as well as on other websites or services. Typically, the information is collected through cookies or similar tracking technologies. You may "opt out" of the collection of any information through cookies or other tracking technology by managing the preferences or settings on your browser or mobile device. However, if you decide not to accept our cookies, your ability to use some features on our site may be impaired. Please refer to your browser's or mobile device's technical information for instructions on how to delete and disable cookies, and other tracking/recording tools.
• If you have any questions about opting out of the collection of cookies and other tracking/recording tools, you can contact us directly at contact@gritworks.ai.

SHARING OF YOUR INFORMATION

• We may share your personal information in the instances described below. For further information on your choices regarding your information, see the "Your Choices About Your Information" section below.
• We may share your personal information with:
• • Our Service Providers or our Interns
  • With our representatives in order to perform your requested Service.
  • Other parties in connection with any company transaction, such as a merger, sale of all or a portion of company assets or shares, reorganization, financing, change of control or acquisition of all or a portion of our business by another company or third party or in the event of bankruptcy or related or similar proceedings; and
  • Third parties as required by law or subpoena or, if we reasonably believe that such action is necessary to: (a) comply with the law and the reasonable requests of law enforcement; (b) to enforce our contractual obligations or to protect the security or integrity of our Service; and/or (c) to exercise or protect the rights, property, or personal safety of GritWorks, our Users, or others.
• Our Service Providers share your information with us in accordance with this Privacy Policy for the sole purpose of providing you the Services requested by you.

YOUR CHOICES ABOUT YOUR INFORMATION

• You can stop receiving promotional email communications from us by clicking on the "unsubscribe link" provided in such communications. We make every effort to promptly process all unsubscribe requests. You may not opt out of Service-related communications (e.g., information about your orders, changes/updates to our products or features of the Service, technical and security notices).
• By providing your mobile phone number to request our Service, you consent to receive SMS messages from GritWorks and you are responsible for all messaging and data charges that may apply.

ACCESSING, MODIFYING AND DELETING YOUR INFORMATION

• You can access the data that GritWorks has about you by sending us a request on contact@gritworks.ai. You can also request for your data to be deleted from GritWorks in the event that you no longer wish to subscribe to our Services.
• If you have any questions about reviewing, modifying or deleting your information, you can contact us directly at contact@gritworks.ai. GritWorks may retain your information for a commercially reasonable time for backup, archival, or audit purposes.

HOW WE STORE AND PROTECT YOUR INFORMATION

• Your information collected through our website may be stored and processed in India or any other country in which GritWorks or its subsidiaries, affiliates or service providers operate and maintain facilities. You may be subject to data protection laws in the European Union, US or other countries, based on where you are located or reside.
• Please note that we may have to transfer your data for legitimate purposes to law enforcement agencies or other competent authorities. By using GritWorks, you consent to the transfer of information to India or any other country in which GritWorks or its parent, subsidiaries, affiliates or service providers maintain facilities and the use and disclosure of information about you as described in this Privacy Policy.

CHILDREN'S PRIVACY

• GritWorks does not knowingly collect or solicit any information from anyone under the age of 18 or knowingly allow such persons to register as Users. In the event that we learn that we have collected personal information from a child under age 18, we will delete that information as quickly as possible. If you believe that we might have any information from a child under 18, please contact us at contact@gritworks.ai.

THIRD PARTY WEB SITES AND SERVICES

• In order to provide our Service, it is necessary for us to share your information with third parties (such as restaurants, travel agencies, retail merchants, etc) who help us provide our Services to you. Because of the nature of our Service, you may not know the identity of the third party vendor or service provider we share your personal information with in order to fulfill your request until your request has been fulfilled. We do our best to work with only reputable service providers, but we are not responsible for the data collection and use practices of these third party services. By electing to use our Service, you agree that we may share your personal information with these service providers for the purpose of fulfilling your request.
• Our website may integrate with or contain links to other third party sites and services. We are not responsible for the practices employed by third party websites or services embedded in, linked to, or linked from our website and your interactions with any third-party website or service are subject to that third party's own rules and policies.
• GritWorks uses Paypal, Razorpay, CitrusPay, Instamojo, Paytm wallet & Other Payment Gateways to process payments and does not store your payment information or process payments. However, your information, including payment information, may be stored by third parties that transmit or process this data on our behalf, including Instamojo , Paytm wallet and others, which transmits text messages on our behalf. This Privacy Policy does not govern the data practices of our third party service providers.

PRIVACY AND CHANGE OF CONTROL

• In the event GritWorks goes through a business transition, such as a merger, reorganization, financing, change of control, or acquisition or sale of all or a portion of our business, we may transfer your personal information as part of the transaction.

CHANGES TO OUR PRIVACY POLICY

• By using our Service, you consent to the collection, use and storage of your information by us in the manner described in this Privacy Policy. We reserve the right to make changes to this Privacy Policy from time to time. If this Privacy Policy changes in any way, we will place an updated version on this page. Regularly reviewing this page ensures that you are always aware of what information we collect, how we use it and under what circumstances, if any, we will share it with other parties.
• Your Comments are well appreciated. If you have any questions or comments regarding our privacy policy or our website, you can send us an email at contact@gritworks.ai
• This Privacy Policy was last updated on 12th June 2024.

Contact Us

• Gritworks welcomes you comments regarding the Terms:
• 006, Sai Paradise, 4th Cross, 1st A Main, Venkategowda Layout, Hebbal Kempapura, Bangalore - 560024 INDIA
• Email Address: contact@gritworks.ai
• Telephone number: +919844285611
• Effective as of 12th June, 2024