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G R I T W O R K S

Only 7% of Customers Feel Truly Heard Make Every Voice Count With AI Powered Voice of Customer(VoC)

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Voice of the Customer (VoC) is a method used to collect customer feedback. VoC can help you capture how your customers feel about your business, product, or service, giving you insights that can help you create a stronger customer experience.

What we do

  • We automate your customer feedback collection process.
  • Next, we analyse this data and provide you with actionable insights.
Why Choose Us

GritWorks Advantage

advantage 02
High Effort -> Zero Manual Effort
Automate data collection, saving time and streamlining processes with our fully automated system.
advantage 04
Superficial Insights -> Deep Insights
Don't stop at dashboards and reports. Use our intelligent chatbot to engage with your data and uncover deeper insights.
advantage 01
Scripted Boring Bots -> Tailored Intelligent Conversations
Experience conversations driven by user sentiments. Our adaptable, multilingual system ensures interactions are engaging and personalized.
advantage 03
Periodic Data Collection -> Continuous Real-Time Collection
Why understand your customers quarterly? Gain daily insights and adapt your strategies in real-time.

Experience a Live Demo

Speak to our AI - Provide feedback on your recent courier delivery experience

Our Products

Our advanced customer data collection engine

Grit Dialogue

  • Accessible via Phone, Chat, WhatsApp, and Web
  • Multi-lingual support: Voice (Hindi, Spanish, French, etc.), Chat (most Indian languages)
  • Adaptive and intelligent human-like conversations, far more engaging than boring, scripted IVRS calls
  • Flexible Output Formats: Transform conversations into various output options, including NPS reports, photo-enabled reports, and dashboards
Our Advanced Customer Sentiment and Feedback Analysis Engine

Grit Insights

  • Comprehensive Quantitative and Qualitative Analysis
  • Real-time data ingestion from multiple social media platforms
  • High-fidelity numeric calculations, superior to other AI solutions
  • Dashboards and Chatbot to gain deep insights
  • Origin Links to trace the source of feedback
Drive Success with Insights

Insight Process

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Current Partners

faq

Frequently asked questions

Feel free to contact us if you have any other questions not covered here!
  • What industries can benefit from your VoC service?
    Any industry that values customer feedback and aims to improve customer experience can benefit from our VoC service. This includes retail, hospitality, healthcare, finance, and more.
  • How can non-profits benefit from VoC?
    Non-profits can use VoC to understand the needs and concerns of their beneficiaries, donors, and volunteers. This feedback helps improve services, enhance donor engagement, and ensure that programs effectively meet community needs.
  • How is VoC different from NPS?
    Voice of the Customer (VoC) is a comprehensive method for collecting detailed customer feedback across multiple touchpoints, focusing on understanding customer needs, preferences, and pain points. Net Promoter Score (NPS) is a specific metric used to gauge customer loyalty and satisfaction by asking customers how likely they are to recommend a company to others. While NPS provides a quick snapshot of customer sentiment, VoC offers a deeper, more holistic view of the customer experience.