Only 7% of customers feel truly heard. Transform customer feedback collection with AI-powered conversations that provide actionable insights and create stronger customer experiences.
Voice of the Customer is a comprehensive method for collecting detailed customer feedback across multiple touchpoints, focusing on understanding customer needs, preferences, and pain points.
Capture how your customers feel about your business, product, or service across multiple touchpoints
Transform raw feedback into meaningful insights that help you create stronger customer experiences
Go beyond surface-level metrics to understand the complete customer experience journey
We automate your customer feedback collection process and analyze data to provide actionable insights.
Automate data collection, saving time and streamlining processes with our fully automated system that works around the clock.
Don't stop at dashboards and reports. Use our intelligent chatbot to engage with your data and uncover deeper insights.
Experience conversations driven by user sentiments. Our adaptable, multilingual system ensures interactions are engaging and personalized.
Why understand your customers quarterly? Gain daily insights and adapt your strategies in real-time.
Adaptive and intelligent human-like conversations, far more engaging than boring, scripted IVRS calls.
Transform conversations into various output options, including NPS reports, photo-enabled reports, and dashboards.
Simple three-step process to transform customer feedback into actionable business intelligence
Intelligent feedback gathering
Deep sentiment processing
Real-time business intelligence
Any industry that values customer feedback and aims to improve customer experience can benefit from our VoC service.
Understand customer satisfaction with products, services, and in-store experiences to optimize retail operations and customer journey.
Capture guest feedback on accommodations, services, and amenities to enhance hospitality experiences and guest satisfaction.
Collect patient feedback on care quality, facility services, and treatment outcomes to improve healthcare delivery and patient satisfaction.
Gather customer insights on financial products, service quality, and digital banking experiences to enhance financial services.
Understand needs and concerns of beneficiaries, donors, and volunteers to improve services and enhance donor engagement.
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While NPS provides a quick snapshot of customer sentiment, VoC offers a deeper, more holistic view of the customer experience.
Net Promoter Score is a specific metric used to gauge customer loyalty and satisfaction by asking customers how likely they are to recommend a company to others.
Voice of Customer provides detailed feedback across multiple touchpoints, focusing on understanding customer needs, preferences, and pain points holistically.
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From accuracy breakthroughs to real-time insights, our team partners with you to deliver AI that works. Let's explore how we can help.
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Email us at founders@gritworks.ai or schedule a consultation to discuss your AI challenges and how we can help solve them.